Refunds

This refunds policy applies exclusively to fees charged directly by the Canarionet platform — for example, subscription plans, featured listing products, or advertising placements purchased through the platform. Amounts paid to third-party companies, service providers, employers, recruiters, or collaborators listed on the platform are entirely outside the scope of this policy and must be handled directly between the parties involved. Refund eligibility is subject to the specific terms shown at the time of purchase and to applicable mandatory consumer protection law in Spain.

If you are a consumer in the EU, you have the right to withdraw from a paid purchase made through the platform within 14 calendar days, without giving any reason, in accordance with Directive 2011/83/EU and the Spanish consumer law (TRLGDCU). For services and digital content, the period runs from the day the contract is concluded. Where a withdrawal applies, we will reimburse all payments received without undue delay and no later than 14 days after you inform us of your decision, using the same payment method, subject to the exception in section 4.

To withdraw, inform us of your decision by an unequivocal statement before the 14-day period expires. You can email us at support@canarionet.com. You may use the model withdrawal form below, although it is not obligatory:

We will confirm receipt of your withdrawal without undue delay.

Where you purchase digital content or ask that a paid service begin during the 14-day withdrawal period, we will ask you to expressly consent to immediate performance and to acknowledge that you lose your right of withdrawal once the service has been fully performed (or, for digital content, once download or streaming has begun). Until you give that consent, performance will not start before the withdrawal period ends.

To submit a refund request, contact us through the Contact page or at support@canarionet.com, providing: your account email address, the invoice or transaction reference, the product or service concerned, and a brief description of the reason for your request. Requests submitted without sufficient information may be delayed while we seek clarification.

We aim to acknowledge refund requests within 2 business days and to provide a final decision within 5 business days of receiving all required information. Approved refunds are processed using the original payment method. Processing times may vary depending on your bank or payment provider. Disputes relating to the quality, delivery, performance, delays, or non-fulfilment of third-party services, job offers, or freelance engagements must be resolved directly with the relevant provider. The platform does not accept liability for such outcomes.

Canarionet is an early-stage service and we cannot guarantee that it, or any paid feature, will continue indefinitely. If we discontinue or permanently withdraw a paid feature for which you hold an active, prepaid subscription, we will, where practicable: give you reasonable prior notice; stop charging further renewals; allow a reasonable period to export your content; and refund the unused, prepaid portion of your fees on a pro-rata basis for the period you can no longer use, using your original payment method. If we close the platform as a whole rather than a single feature, section 11 of the Terms applies instead and commits us to more: at least 90 days' notice, a free export throughout that period, and the same pro-rata refund. We use commercially reasonable efforts to wind down responsibly, but we do not guarantee continuity of the service or any business results you expected from it. This does not affect your mandatory rights as a consumer under Spanish or EU law.

For billing questions, payment issues, or refund enquiries, contact our support team at support@canarionet.com. We are committed to resolving all billing matters fairly and in accordance with applicable law.