Refunds

This refunds policy applies exclusively to fees charged directly by the Canarionet platform — for example, subscription plans, featured listing products, or advertising placements purchased through the platform. Amounts paid to third-party companies, service providers, employers, recruiters, or collaborators listed on the platform are entirely outside the scope of this policy and must be handled directly between the parties involved. Refund eligibility is subject to the specific terms shown at the time of purchase and to applicable mandatory consumer protection law in Spain.

To submit a refund request, contact us through the Contact page or at [email protected], providing: your account email address, the invoice or transaction reference, the product or service concerned, and a brief description of the reason for your request. Requests submitted without sufficient information may be delayed while we seek clarification.

We aim to acknowledge refund requests within 2 business days and to provide a final decision within 5 business days of receiving all required information. Approved refunds are processed using the original payment method. Processing times may vary depending on your bank or payment provider. Disputes relating to the quality, delivery, performance, delays, or non-fulfilment of third-party services, job offers, or freelance engagements must be resolved directly with the relevant provider. The platform does not accept liability for such outcomes.

For billing questions, payment issues, or refund enquiries, contact our support team at [email protected]. We are committed to resolving all billing matters fairly and in accordance with applicable law.