Service Continuity

Canarionet is a young service run by a small team. Any honest answer to "what if you disappear?" has to be written down before it is needed, not improvised afterwards. So here it is: if we ever close, this is exactly what we do, and these commitments are in our Terms, not just on this page.

If we decide to close the platform permanently, we tell you at least 90 days beforehand, by email and inside the platform. From the moment we announce it we stop taking new subscriptions and stop charging renewals, and we refund the unused part of anything you have already paid for, pro-rata. The only exception is if insolvency, a court order or the law stops us from honouring the period — we say so plainly rather than promising something the law can override.

For the whole notice period you can export your data yourself, free, as many times as you like: your listings and content, your menus and catalogues, your website configuration, your uploaded images, your billing and invoicing records, and your Tagoror space data if you use it. The export includes the actual image files, not just links to them. At least 60 days before we close we also generate a complete copy for you and email you the download link, so nothing depends on you remembering to log in. After the closing date your data is deleted — that is the point of the notice period, and we would rather delete it than keep it somewhere neither of us is watching.

This is the part most services get wrong. A link on a website can be changed in an afternoon; a QR code printed on a sticker stuck to a café table cannot. Before we close, you can tell us where each of your menu QR codes and your canarionet.com subdomain should point instead. For at least 12 months after the closing date we keep the domain alive purely as a redirect, so those printed codes keep leading people to you.

If you never get round to setting a forwarding address, we do not serve an error. We freeze a copy of your published menu as a plain page and serve that instead, so somebody scanning your table sticker still sees your menu. We pay for the domain and hosting up front, at the moment we announce, so this survives the business closing rather than depending on it.

Your domain is yours. Point its DNS at your new provider before the closing date and nothing about our shutdown touches you. If you forget, we forward it for the same period as everything else — but a domain you own should not depend on us for long, so please move it.

Billing and tax records: 6 years, because Spanish commercial and tax law requires it. They are held offline and encrypted, and are not reachable by anyone but us. Everything else is deleted on the closing date. Deleted data can persist in our rotating database backups for up to 14 days before those backups are overwritten; we do not use backups to bring back data anyone asked us to delete.

We are not promising the platform will exist forever — nobody honestly can. We are not promising the redirect service beyond the period above, and we are not promising any particular business outcome from it. What we are promising is the notice period, the export, and that your printed material will not turn into a dead link overnight.

If anything here matters to a decision you are about to make, ask us before you make it: legal@canarionet.com.