Privacy for Tagoror residents

Two different organisations are involved, and it matters which one you ask. Your accommodation — the place that invited you — decides what happens with your household information: your stay, your chores, the shared expenses, your bookings, anything you report. They are responsible for it. Bostjan Biber runs the app for them and only does what they ask us to do with that information.

Separately, we are responsible in our own right for your account itself: your email address, the sign-in links we send you, your session and the technical logs that keep the app secure. That part is ours, not your accommodation's, and questions about it come to us.

Inside the app your housemates only ever see a nickname and, if you add one, a picture. Your real name is never shown to them. Alongside that sit the practical records of living somewhere: your stay dates and room, chores you completed, shared expenses and who owes what, bookings you made, belongings you listed, house reports you filed, events you said yes to, and any pets you added. Your email address and sign-in links are held by us so the app can let you in.

If your accommodation is legally required to register guests with the Spanish authorities, they need your identity-document details: name, document number, date of birth, nationality and address. That obligation is theirs, under Royal Decree 933/2021 — it is not ours, and we do not make the filing. We store those details for them, encrypted and kept apart from everything else, so that they never appear anywhere in the app, never reach your housemates, and can only be opened by your accommodation's managers, with each access recorded. If you were not asked for these details, they are not held.

Your nickname and picture, the chores you completed, the shared expenses you are part of and the balance between you, bookings of shared spaces, and anything you posted to the house. They cannot see your real name, your identity document, your email address, or any report you filed anonymously — an anonymous report does not record who wrote it, so it cannot be traced back to you even by a manager.

Your household records are kept while you are staying and for a period afterwards set by your accommodation. Identity-document details are kept for as long as the guest-registration rules require them to be available — normally three years — and are then destroyed automatically. Your account with us is kept while you use it and for up to twelve months after it is closed. Deleted information can remain in our backups for a short time before those are overwritten.

You can ask for a copy of your data, have it corrected, have it deleted, object to how it is used, or ask for it in a portable form. Where to ask depends on what you want: for household information — chores, expenses, reports, your identity document — ask your accommodation, because it is theirs. For your account, your email address or your sign-in, ask us at privacy@canarionet.com. If you ask us for household information we will pass your request to them and tell you we have done so. You can also get a copy of your own data straight from the app at any time, and you can complain to the Spanish data-protection authority (AEPD – https://www.aepd.es) if you are not satisfied.

If we ever shut the platform down, we will tell you at least 90 days beforehand. Your accommodation receives a complete copy of the house data — including the shared-expense ledger, which is the part most likely to matter to you — and you can export your own records from the app during that period. After the closing date the data is deleted. If money is owed between you and your housemates, settle it or keep your own copy before then.

For anything about your account, your email address or signing in, write to privacy@canarionet.com. For anything about your stay, your chores, your expenses or your identity document, speak to the managers of the place you are staying in — they hold that information, not us.